I purchased one of your products and still haven't received my registration code.
Shortly after you purchase one of our products from our registration page, you will receive an email from Kagi, the company we use to process the order. This email will contain everything you need to register your product.Keep an eye out for an email with the subject "Thanks for Your Purchase".
If after a few business days you still haven't received this email, then first check your junkmail folder or any other spam filter you have running to make sure that it wasn't accidentally flagged as junk.
If you have not received an email from Kagi with your registration information, then use this form to request it from us.
What do you mean by "single user license".
Single user means one user. If you're a single person living in the same 3 dimensions plus linear time that most of use do, there aren't very many situations where more than one license would be necessary. If you have multiple accounts on the same system, you can only have one user accessing the screen at a time, so a single user license is fine. If you're using a powerbook and then transferring your work back to your desktop, then you're really only using our programs on one computer at at time.
If you and your significant other are using our programs on two different computers, then you need two licenses.
A single user license means a license for a single person.
I lost my registration code. Can you please send it to me again?
On occasion, a customer may sell a computer, or the computer's hard drive may crash, or any number of things could cause you to lose your registration information. If this happens, you can get your registration code again either from us or from Kagi. Each approach has its advantages.Use Kagi's Order Tracking System. - Their system is automated, so as long as you can give them enough information to narrow down their search, you should get your registration information quickly.
Use our form to get your registration information - We will respond promptly to your request, but probably not as promptly as Kagi would. We can, however, find your registration information even if you don't know all the details of how you placed your order, and can work with you if something strange has happened.
How do I read my Registration Email?
Here's a sample registration email that would be sent to you after you've registered a product. This email is usually sent within one or two business days of when you make your purchase.The most important pieces of information for you are (Your Name) and (Your Registration Code).
Subject: Thanks for your purchase
From: admin@kagi.com
Date: (Date of Purchase)
To: (your email address)
Cc: oldjewelsoftware@kagi.com
Payment fee received:
1 Quantity (item being purchased), US (price)
1 Quantity (possible item being purchased), US (price)
1 Quantity (any taxes or fees processed by Kagi), US (price)
Registered-To: (Your Name)
Email: (your email address)
Postal: (A Valid Address)
Total Amount Paid: USD 12.68
Date: (Date of Purchase)
Processed: (Date of Purchase (may be slightly different from above))
PaymentMethod: ()
Invoice: ()
TransactionID: ()
Dear Customer,
Thank you for registering Painter's Picker by Old Jewel Software. You can download Painter's Picker at (http://www.oldjewelsoftware.com/products/ppicker/index.html)
Your registration information is listed below:
user name: (Your Name)
registration code: (Your Registration Code)
(Note: if you purchased more than one license for the same product, the license codes will be listed here separated by a comma)
To finish registering your software, please do the following:
1) In any application which uses the OS X color picker, open the color
picker and choose the "Painter's Picker" panel.
(Instructions to Complete Your Registration)
...
(If you purchased more than one product at the same time, you will get another message with your user name and registration code)
Dear Customer,
Thank you for registering iPiece by Old Jewel Software.
To finish registering your software, please follow these directions:
1) If iPiece is not currently running, double-click its icon so that it appears in the menu bar.
(Instructions to Complete Your Registration)
Note: If you purchased One Finger Snap or iPiece, your registration email will not come with a registration code, but rather it will include a set of steps to complete your registration. You will simply read the instructions and follow the steps carefully.